OFI <![CDATA[Sr. Customer Services Coordinator]]> 17745392 https://www.oficareers.com/jobs/17745392 https://www.oficareers.com/jobs/17745392 2026-05-15T16:38:10Z Oxnard CA United States 93030 Description

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real. 
 
Position Summary
 
Reporting to Customer Operations Director, the Senior Customer Operations Coordinator will be responsible for the management and facilitation of customer orders, pricing, document requests, customer inquiries, complaints, and resolutions. They will serve as the subject matter expert for the internal users of specified systems. This position would be responsible to develop key relationships with the customers and vendors in order to maintain and/or improve our competitive position within our industries. They will assist in medium and complex data related projects to analyze, monitor, and maintain customer data integrity.
The ideal candidate should be a highly organized and a self-starter with proven problem-solving and customer service skills.
 
Position Responsibilities
  • Manage Key Customer Accounts’ (as defined by Sales and Leadership tams) orders throughout the “Order to Cash” process utilizing SAP ERP system.
  • Assist Director of Customer Operations on collecting specific KPI’s and reporting to Senior Leadership
  • Work directly with other Coordinators as first point of contact to resolve SAP issues related to missing or incorrect data to ensure accurate and timely communications to customers
  • Initiate and/or attend project teams to address and resolve SAP data functions to increase internal and external customer satisfaction, i.e. EDI, ZCMIR, Auto Emails, COA’s
  • Manage customer adherence to contracted pull rates and annual volumes to ensure contracts are fulfilled.
  • Enter and/or assist with customer sample and technical document requests.
  • Compile periodic/standard reports for internal and external customers.   including but not limited to; open/pending orders, position reports (orders/needs & longs), and month end close reports.
  • Post sales invoices (billing), debit and credit notes.
  • Process deductions and claims, coordinate and expedite the collection or clearing of these deductions.
  • Facilitate the execution of required International shipping documents, letters of credit, etc.
  • Facilitate and drive specific customer requests.
  • Direct interaction with customers to include periodic meetings and site visits where travel could be required.
  • Assist in creating and maintaining business processes and best practices.
  • Proactively communicate and develop strong business relations with Customers, Business Directors, plants, credit, customer finance, carriers, quality assurance, and logistics.
  • Liaise with the Olam Global Business Services (OGBS) team to handle issues and resolve exceptions.
  • Perform other duties as assigned.
 
Position Requirements
 
  • High School Diploma is required. Bachelor’s Degree is preferred.
  • Three (3) years of logistics/customer support experience is required. Experience with a trading company is preferred. ERP system experience is required, SAP is preferred.
  • Advanced Knowledge of industry practices, terminology, and settlement process is preferred.
  • Strong practical accounting, analytical and organizational skills are required.
  • Above proficient in Microsoft Office products including Excel, Outlook, and Word is required.
  • Strong communication skills, both verbal and written, are required.
  • Ability to work independently as well as with a team is required.
  • Capacity to multi-task and switch between tasks fluidly while setting and adhering to deadlines is required. Must be able to problem solve and handle multiple tasks effectively.
 
 
The pay for this role in the state of California ranges from $31.00- $38.00 per hour and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on candidate’s experience, qualifications and/or other determining factors.
 
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 
  
ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com
 
At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.  
]]> <![CDATA[Sr. Customer Services Coordinator]]> 17745390 https://www.oficareers.com/jobs/17745390 https://www.oficareers.com/jobs/17745390 2026-05-15T16:38:09Z Fresno CA United States 93720 Description

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real. 
 
Position Summary
 
Reporting to Customer Operations Director, the Senior Customer Operations Coordinator will be responsible for the management and facilitation of customer orders, pricing, document requests, customer inquiries, complaints, and resolutions. They will serve as the subject matter expert for the internal users of specified systems. This position would be responsible to develop key relationships with the customers and vendors in order to maintain and/or improve our competitive position within our industries. They will assist in medium and complex data related projects to analyze, monitor, and maintain customer data integrity.
The ideal candidate should be a highly organized and a self-starter with proven problem-solving and customer service skills.
 
Position Responsibilities
  • Manage Key Customer Accounts’ (as defined by Sales and Leadership tams) orders throughout the “Order to Cash” process utilizing SAP ERP system.
  • Assist Director of Customer Operations on collecting specific KPI’s and reporting to Senior Leadership
  • Work directly with other Coordinators as first point of contact to resolve SAP issues related to missing or incorrect data to ensure accurate and timely communications to customers
  • Initiate and/or attend project teams to address and resolve SAP data functions to increase internal and external customer satisfaction, i.e. EDI, ZCMIR, Auto Emails, COA’s
  • Manage customer adherence to contracted pull rates and annual volumes to ensure contracts are fulfilled.
  • Enter and/or assist with customer sample and technical document requests.
  • Compile periodic/standard reports for internal and external customers.   including but not limited to; open/pending orders, position reports (orders/needs & longs), and month end close reports.
  • Post sales invoices (billing), debit and credit notes.
  • Process deductions and claims, coordinate and expedite the collection or clearing of these deductions.
  • Facilitate the execution of required International shipping documents, letters of credit, etc.
  • Facilitate and drive specific customer requests.
  • Direct interaction with customers to include periodic meetings and site visits where travel could be required.
  • Assist in creating and maintaining business processes and best practices.
  • Proactively communicate and develop strong business relations with Customers, Business Directors, plants, credit, customer finance, carriers, quality assurance, and logistics.
  • Liaise with the Olam Global Business Services (OGBS) team to handle issues and resolve exceptions.
  • Perform other duties as assigned.
 
Position Requirements
 
  • High School Diploma is required. Bachelor’s Degree is preferred.
  • Three (3) years of logistics/customer support experience is required. Experience with a trading company is preferred. ERP system experience is required, SAP is preferred.
  • Advanced Knowledge of industry practices, terminology, and settlement process is preferred.
  • Strong practical accounting, analytical and organizational skills are required.
  • Above proficient in Microsoft Office products including Excel, Outlook, and Word is required.
  • Strong communication skills, both verbal and written, are required.
  • Ability to work independently as well as with a team is required.
  • Capacity to multi-task and switch between tasks fluidly while setting and adhering to deadlines is required. Must be able to problem solve and handle multiple tasks effectively.
 
 
The pay for this role in the state of California ranges from $31.00- $38.00 per hour and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on candidate’s experience, qualifications and/or other determining factors.
 
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 
  
ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com
 
At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.  
]]> <![CDATA[Summer 2026 Intern: Customer Service Operations Strategy]]> 17639692 https://www.oficareers.com/jobs/17639692 https://www.oficareers.com/jobs/17639692 2026-05-11T21:00:55Z Oxnard CA United States 93030 Description

 

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

 

About the Role:

ofi’ s summer internship program is a great way to gain relevant experience to jump-start your career.  You will work closely with exceptional talent, building on our purpose to “Be the Change for Good Food and a Healthy Future” and contributing to critical work for the business.  As a Summer 2026 Intern, you will have opportunities to learn and contribute to what’s on trend in food & beverage while building a robust network, demonstrating leadership skills, and having fun. 

As a Customer Service Operations Strategy Intern, you will collaborate closely with the Industrial Spices team and gain hands on exposure to end-to-end customer operations – from order intake through delivery – while building foundational skills in process optimization, data analysis, and cross-functional collaboration. You will help bring structure, visibility, and consistency to daily operations, ensuring orders move efficiently and customers receive timely, high-quality service.

 

At the completion of the internship, you will deliver a final presentation to senior leadership showcasing key insights, outcomes, and recommended next steps.

 

Ideal candidates are curious problem-solvers with desire to learn in a fast-paced environment with strong stakeholder-engagement and communication skills.

 

Key Responsibilities:

  • Drive Operational Visibility: Maintain and update action trackers for key buckets (past due, allocated/packed with/without appointments, not allocated/not packed, holds) and ensure items have clear owner + next step documented.  
  • Improve Order Execution: Document the as-is order cycle , create process maps/flowcharts, identify handoff gaps (especially credit/incomplete releases), and propose clear “to-be” handoffs.
  • Standardize Communication: Develop standardized templates/decision trees for proactive customer updates (e.g., when an order is delayed, on hold, unappointed, or awaiting pickup) aligned to the execution pipeline. 
  • Enhance Request Quality: Establish “minimum context” standards for internal requests (customer name, reason, required action) to increase efficiency in researching order-only asks; maintain a simple intake template for planners/teams.  
  • Support Continuous Improvement: Analyze recurring root-cause themes surfaced in the stand-up for delays (e.g., pricing holds, credit holds, spec/material issues) and recommend practical quick wins (documentation, trigger points, checklists, ownership changes).  
  • Build Playbooks: Create repeatable resources (templates, guides, process maps), to support team efficiency and consistency.

 

Requirements:

  • Currently pursuing a Bachelor’s or Master's in Supply Chain, Business, Operations, Analytics, Communications, or related. (Master's degree preferred) 
  • Advanced Excel and comfort working with operational datasets and trackers used for daily execution reviews. 
  • Strong written and verbal communicator 
  • Process-oriented with a high attention to detail. 
  • Comfort in a fast-paced, high-visibility environment and ability to manage multiple workstreams without losing accuracy 

What You’ll Gain:

At ofi, we don’t just offer internships, we provide an engaging summer intern experience built on impact, inclusion, and innovation. Come grow with us!

  •              Hands-on Experience – contribute to high impact projects at a global organization

 

  •              Professional development – continuous learning & development opportunities, mentorship, and exposure to leadership and cross functional teams.
     
  •              Inclusive Culture – join a diverse global team that values curiosity, collaboration, innovation, and sustainability – bring your authentic self to work every day.

 

The pay for this role in the state of IL or CA is $22-50/hour and is based on position responsibilities and geographic location. Interns with a permanent address more than 35 miles from the work location are eligible for a stipend to offset relocation and housing costs. This position requires the ability to work on-site at the assigned location for 10-12 weeks during the summer of 2026.

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

 

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com

 

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.

 

 

 

 

]]> <![CDATA[Summer 2026 Intern: Customer Service Operations Strategy]]> 17574216 https://www.oficareers.com/jobs/17574216 https://www.oficareers.com/jobs/17574216 2026-04-30T08:02:39Z Fresno CA United States 93720 Description

 

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

 

About the Role:

ofi’ s summer internship program is a great way to gain relevant experience to jump-start your career.  You will work closely with exceptional talent, building on our purpose to “Be the Change for Good Food and a Healthy Future” and contributing to critical work for the business.  As a Summer 2026 Intern, you will have opportunities to learn and contribute to what’s on trend in food & beverage while building a robust network, demonstrating leadership skills, and having fun. 

As a Customer Service Operations Strategy Intern, you will collaborate closely with the Industrial Spices team and gain hands on exposure to end-to-end customer operations – from order intake through delivery – while building foundational skills in process optimization, data analysis, and cross-functional collaboration. You will help bring structure, visibility, and consistency to daily operations, ensuring orders move efficiently and customers receive timely, high-quality service.

 

At the completion of the internship, you will deliver a final presentation to senior leadership showcasing key insights, outcomes, and recommended next steps.

 

Ideal candidates are curious problem-solvers with desire to learn in a fast-paced environment with strong stakeholder-engagement and communication skills.

 

Key Responsibilities:

  • Drive Operational Visibility: Maintain and update action trackers for key buckets (past due, allocated/packed with/without appointments, not allocated/not packed, holds) and ensure items have clear owner + next step documented.  
  • Improve Order Execution: Document the as-is order cycle , create process maps/flowcharts, identify handoff gaps (especially credit/incomplete releases), and propose clear “to-be” handoffs.
  • Standardize Communication: Develop standardized templates/decision trees for proactive customer updates (e.g., when an order is delayed, on hold, unappointed, or awaiting pickup) aligned to the execution pipeline. 
  • Enhance Request Quality: Establish “minimum context” standards for internal requests (customer name, reason, required action) to increase efficiency in researching order-only asks; maintain a simple intake template for planners/teams.  
  • Support Continuous Improvement: Analyze recurring root-cause themes surfaced in the stand-up for delays (e.g., pricing holds, credit holds, spec/material issues) and recommend practical quick wins (documentation, trigger points, checklists, ownership changes).  
  • Build Playbooks: Create repeatable resources (templates, guides, process maps), to support team efficiency and consistency.

 

Requirements:

  • Currently pursuing a Bachelor’s or Master's in Supply Chain, Business, Operations, Analytics, Communications, or related. (Master's degree preferred) 
  • Advanced Excel and comfort working with operational datasets and trackers used for daily execution reviews. 
  • Strong written and verbal communicator 
  • Process-oriented with a high attention to detail. 
  • Comfort in a fast-paced, high-visibility environment and ability to manage multiple workstreams without losing accuracy 

What You’ll Gain:

At ofi, we don’t just offer internships, we provide an engaging summer intern experience built on impact, inclusion, and innovation. Come grow with us!

  •              Hands-on Experience – contribute to high impact projects at a global organization

 

  •              Professional development – continuous learning & development opportunities, mentorship, and exposure to leadership and cross functional teams.
     
  •              Inclusive Culture – join a diverse global team that values curiosity, collaboration, innovation, and sustainability – bring your authentic self to work every day.

 

The pay for this role in the state of IL or CA is $22-50/hour and is based on position responsibilities and geographic location. Interns with a permanent address more than 35 miles from the work location are eligible for a stipend to offset relocation and housing costs. This position requires the ability to work on-site at the assigned location for 10-12 weeks during the summer of 2026.

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

 

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com

 

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.

 

 

 

 

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