We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

About the Role:

ofi’ s summer internship program is a great way to gain relevant experience to jump-start your career.  You will work closely with exceptional talent, building on our purpose to “Be the Change for Good Food and a Healthy Future” and contributing to critical work for the business.  As a Summer 2026 Intern, you will have opportunities to learn and contribute to what’s on trend in food & beverage while building a robust network, demonstrating leadership skills, and having fun. 

As a Customer Service Operations Strategy Intern, you will collaborate closely with the Industrial Spices team and gain hands on exposure to end-to-end customer operations – from order intake through delivery – while building foundational skills in process optimization, data analysis, and cross-functional collaboration. You will help bring structure, visibility, and consistency to daily operations, ensuring orders move efficiently and customers receive timely, high-quality service.

At the completion of the internship, you will deliver a final presentation to senior leadership showcasing key insights, outcomes, and recommended next steps.

Ideal candidates are curious problem-solvers with desire to learn in a fast-paced environment with strong stakeholder-engagement and communication skills.

Key Responsibilities:

• Drive Operational Visibility: Maintain and update action trackers for key buckets (past due, allocated/packed with/without appointments, not allocated/not packed, holds) and ensure items have clear owner + next step documented.  
• Improve Order Execution: Document the as-is order cycle , create process maps/flowcharts, identify handoff gaps (especially credit/incomplete releases), and propose clear “to-be” handoffs.
• Standardize Communication: Develop standardized templates/decision trees for proactive customer updates (e.g., when an order is delayed, on hold, unappointed, or awaiting pickup) aligned to the execution pipeline. 
• Enhance Request Quality: Establish “minimum context” standards for internal requests (customer name, reason, required action) to increase efficiency in researching order-only asks; maintain a simple intake template for planners/teams.  
• Support Continuous Improvement: Analyze recurring root-cause themes surfaced in the stand-up for delays (e.g., pricing holds, credit holds, spec/material issues) and recommend practical quick wins (documentation, trigger points, checklists, ownership changes).  
• Build Playbooks: Create repeatable resources (templates, guides, process maps), to support team efficiency and consistency.

Requirements:

• Currently pursuing a Bachelor’s or Master's in Supply Chain, Business, Operations, Analytics, Communications, or related. (Master's degree preferred) 
• Advanced Excel and comfort working with operational datasets and trackers used for daily execution reviews. 
• Strong written and verbal communicator 
• Process-oriented with a high attention to detail. 
• Comfort in a fast-paced, high-visibility environment and ability to manage multiple workstreams without losing accuracy 

What You’ll Gain:

At ofi, we don’t just offer internships, we provide an engaging summer intern experience built on impact, inclusion, and innovation. Come grow with us!

•              Hands-on Experience – contribute to high impact projects at a global organization

•              Professional development – continuous learning & development opportunities, mentorship, and exposure to leadership and cross functional teams.
   

•              Inclusive Culture – join a diverse global team that values curiosity, collaboration, innovation, and sustainability – bring your authentic self to work every day.

The pay for this role in the state of IL or CA is $22-50/hour and is based on position responsibilities and geographic location. Interns with a permanent address more than 35 miles from the work location are eligible for a stipend to offset relocation and housing costs. This position requires the ability to work on-site at the assigned location for 10-12 weeks during the summer of 2026.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

About the Role:

ofi’ s summer internship program is a great way to gain relevant experience to jump-start your career.  You will work closely with exceptional talent, building on our purpose to “Be the Change for Good Food and a Healthy Future” and contributing to critical work for the business.  As a Summer 2026 Intern, you will have opportunities to learn and contribute to what’s on trend in food & beverage while building a robust network, demonstrating leadership skills, and having fun. 

As a Customer Service Operations Strategy Intern, you will collaborate closely with the Industrial Spices team and gain hands on exposure to end-to-end customer operations – from order intake through delivery – while building foundational skills in process optimization, data analysis, and cross-functional collaboration. You will help bring structure, visibility, and consistency to daily operations, ensuring orders move efficiently and customers receive timely, high-quality service.

At the completion of the internship, you will deliver a final presentation to senior leadership showcasing key insights, outcomes, and recommended next steps.

Ideal candidates are curious problem-solvers with desire to learn in a fast-paced environment with strong stakeholder-engagement and communication skills.

Key Responsibilities:

• Drive Operational Visibility: Maintain and update action trackers for key buckets (past due, allocated/packed with/without appointments, not allocated/not packed, holds) and ensure items have clear owner + next step documented.  
• Improve Order Execution: Document the as-is order cycle , create process maps/flowcharts, identify handoff gaps (especially credit/incomplete releases), and propose clear “to-be” handoffs.
• Standardize Communication: Develop standardized templates/decision trees for proactive customer updates (e.g., when an order is delayed, on hold, unappointed, or awaiting pickup) aligned to the execution pipeline. 
• Enhance Request Quality: Establish “minimum context” standards for internal requests (customer name, reason, required action) to increase efficiency in researching order-only asks; maintain a simple intake template for planners/teams.  
• Support Continuous Improvement: Analyze recurring root-cause themes surfaced in the stand-up for delays (e.g., pricing holds, credit holds, spec/material issues) and recommend practical quick wins (documentation, trigger points, checklists, ownership changes).  
• Build Playbooks: Create repeatable resources (templates, guides, process maps), to support team efficiency and consistency.

Requirements:

• Currently pursuing a Bachelor’s or Master's in Supply Chain, Business, Operations, Analytics, Communications, or related. (Master's degree preferred) 
• Advanced Excel and comfort working with operational datasets and trackers used for daily execution reviews. 
• Strong written and verbal communicator 
• Process-oriented with a high attention to detail. 
• Comfort in a fast-paced, high-visibility environment and ability to manage multiple workstreams without losing accuracy 

What You’ll Gain:

At ofi, we don’t just offer internships, we provide an engaging summer intern experience built on impact, inclusion, and innovation. Come grow with us!

•              Hands-on Experience – contribute to high impact projects at a global organization

•              Professional development – continuous learning & development opportunities, mentorship, and exposure to leadership and cross functional teams.
   

•              Inclusive Culture – join a diverse global team that values curiosity, collaboration, innovation, and sustainability – bring your authentic self to work every day.

The pay for this role in the state of IL or CA is $22-50/hour and is based on position responsibilities and geographic location. Interns with a permanent address more than 35 miles from the work location are eligible for a stipend to offset relocation and housing costs. This position requires the ability to work on-site at the assigned location for 10-12 weeks during the summer of 2026.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.