Salesforce Functional Lead, Service and Innovation
Location: Chicago, IL, United States
Job Function: Digital & Information Technology
Req Number: 1173
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Description
We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.
Position Summary
As part of its business transformation journey, ofi is implementing multiple digital and IT initiatives for the Sales function. The Salesforce CRM Functional Lead will be responsible for leading the functional aspects of Salesforce Sales, Manufacturing, Service, Experience and SpecRight products, collaborating closely with clients, stakeholders, and technical teams to gather requirements, design solutions, and ensure successful implementation. The successful candidate will possess a deep understanding of Salesforce processes, excellent communication skills, and the ability to translate business needs into effective Salesforce solutions.
Position Responsibilities
- Build and maintain strong relationships with clients and stakeholders, serving as the primary point of contact for functional aspects of Salesforce Sales and Experience projects.
- Conduct workshops and interviews to capture user stories, business processes, and system integration requirements.
- Design and document functional solutions that address business requirements and align with best practices on the Salesforce platform.
- Collaborate with technical teams to translate functional requirements into technical specifications.
- Provide guidance and support to the development team, clarifying requirements and ensuring alignment with functional specifications.
- Develop training materials and conduct user training sessions to ensure users understand and adopt Salesforce CRM features and functionalities.
- Provide ongoing support and guidance to users, addressing their queries and issues related to Salesforce usage.
- Conduct functional testing to validate that Salesforce solutions meet business requirements and functional specifications.
- Collaborate with testing teams to ensure comprehensive test coverage, including user acceptance testing (UAT).
- Create and maintain comprehensive functional documentation, including business requirements documents, process flow diagrams, and user guides.
- Document best practices and guidelines for Salesforce CRM configuration and usage.
Position Requirements
- Bachelor’s degree in Business, Information Technology, or related field.
- Salesforce Administrator certification required; additional certifications such as Salesforce Advanced Administrator or Sales Cloud Consultant are a plus.
- Experience with Salesforce Manufacturing Cloud
- Proven experience, 5+ years, in gathering and documenting business requirements for Salesforce CRM projects.
- Deep understanding of CRM processes and best practices, with the ability to design and optimize workflows, validation rules, and approval processes.
- Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.
- Experience in conducting user training sessions and providing user support for Salesforce CRM implementations.
- Familiarity with agile development methodologies and tools.
- Strong problem-solving abilities and attention to detail.
The pay for this role in the state of Illinois ranges from $68,000 - $91,000 and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on candidate’s experience, qualifications and/or other determining factors.
ofi provides employees with a comprehensive & competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits!
Performance-based Bonuses: Discretionary bonus rewarding company performance as well as your contributions and impact, for eligible roles.
Comprehensive & Affordable Benefits: Coverage for you (and your eligible dependents) with plans designed for peace of mind and savings for the future.
A Culture of Well-being: Paid Volunteer time off, access to events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being for you and your family.
Family Support: Paid parental leave, Fertility benefits and lactation support, including milk shipping for traveling employees.
Additional Perks That Make a Difference:
- Vacation time from Day 1 – Your time off starts accruing immediately, growing with your tenure.
- Paid Sick Leave – Rest, recover, and return strong – with paid sick leave on ofi.
- Company Paid Holidays – ofi values work-life balance and the importance of celebrating life’s special moments.
- 401K Match on Day 1 – Invest in your future with our competitive retirement savings program.
- Career Growth & Learning – Join a company committed to developing talent, fostering innovation, and creating meaningful opportunities.
At ofi, we don’t just offer jobs—we provide careers built on impact, inclusion, and innovation. Come grow with us!
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected]
At ofi, we celebrate our diversity. Olam Americas Inc. is proud to be an equal opportunity workplace.
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