Sales Support Analyst
Location: Chicago, IL, United States
Job Function: Sales
Req Number: 879
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Description
We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients on a scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.
Position Summary
Customer-focused professional responsible for sales processes and ensuring client satisfaction. The role involves assisting the VP of Sales and extended sales team by providing essential support for effective sales operations. Reporting to the Vice President of Sales, the Sales Support Analyst will be responsible for working cross functionally to develop and implement strategies that drive the business objectives.
The ideal candidate will have a strong business acumen with strategic analytical skills and
work effectively in a team, as well as individually to promote and grow the business. They should be able to collaborate and think creatively about new solutions and opportunities. The ability to manage multiple competing demands in a complex and ever evolving environment.
Position Responsibilities
- Oversee and enhance customer interactions across various ofi departments.
- Actively involve stakeholders to carry out plans, solve problems, and offer solutions that meet customers' expectations.
- Implementation of ofi information in key customers’ systems.
- Understand the customers’ individual needs for improved product suggestions and service quality.
- Address customer issues by investigating and resolving them, offering insights to aid team growth and improvement.
- Ensure proactive customer engagement via prompt communication, video calls, and face-to-face interactions when suitable.
- Collaborate with finance to improve sales reporting methods, ensuring efficient trade spending. Strengthen relationships by managing account receivables for existing clients.
- Play an instrumental role in constructing customer-focused strategic reviews and plans.
- Represent sales in the supply chain and forecast meetings.
- Forge strong bonds with both internal and external partners.
- Facilitate better communication within and outside the company, employing excellent communication abilities.
- Participate in trade shows and relevant customer conferences.
- Undertake additional responsibilities as needed.
Position Requirements
- Bachelor’s degree in business, management, sales, or a related field.
- 5 years of progressive sales support experience in the Consumer-Packaged Goods or Foodservice Channels.
- Proficiency in sales forecasting, budgeting, and performance tracking.
- Strong analytic skills with the ability to interpret sales data and market trends
- Performance driven with desire to take on a high level of responsibility and work in a fast-paced environment.
- Strong understanding of go-to-market strategy for innovation including distributors, brokers, and direct shipment models.
- Willing to travel 20-30 % of the time.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected]
At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.
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