Customer Service Administrator
Location: Edenton, NC, United States
Job Function: Operations
Req Number: 686
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Description
We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.
Position Summary
Reporting to the Customer Service Manager, the Customer Service Administrator will work with Operations/Quality to schedule production to both meet customer specified ship date and insure maximum operations efficiency.
Position Responsibilities
- Calculate required production and testing time needed to complete scheduled production.
- Responsible for coordinating customer service activities of establishment to service customer contracts and orders.
- Generate SAP process order for each customer’s production.
- Maintains Finished Goods stock inventory in Cold Storage for shipment against contracts.
- Maintains Customer Service Files.
- Assist with handling all responsibilities of Customer Service Manager.
- Representative for all customer product requests.
- Perform other duties as assigned.
Position Requirements
- Bachelor’s degree (BA) from four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Strong oral and written communication skills
- Strong motivational and customer service skills
- Strong mathematical proficiency; excellent PC skills including Microsoft.
- Ability to work in teams and collaborate effectively with people in different functions.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected]
At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace
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