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eCommerce Operations Manager (merchandising)

Location: Chicago, IL, United States

Job Function: Sales

Req Number: 456

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We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real. 
Position Summary
Reporting to ofi Spices’ eCommerce Manager, the eCommerce Operations Manager will be responsible for the supply planning and logistics of the Spices ecommerce business. For an ecommerce business, inventory availability is one of the primary drivers of customer acquisition and satisfaction. They will manage the flow of inventory from both internal and external suppliers to ensure all products are in stock in our various warehouse locations.  The eCommerce Operations Manager will work in conjunction with other ofi teams to expand our warehousing footprint to service our customers faster and cheaper.  Additionally, they will work with the eCommerce Manager to establish a robust inventory management process to limit stock outs and backorders.
This is a rare opportunity to build a high growth startup inside one of the leading manufacturers and growers of food ingredients in the world. You will get to build a Business to Business (B2B) ecommerce business for ofi’s Spices division. This is a fast-paced and fluid startup inside a large, industry-leading, and well-resourced company.
The ideal candidate for this position should be able to successfully analyze sales data and implement strategies based on those learnings. They should be outgoing, a strong communicator and should be able to collaborate and think creatively about new solutions and opportunities for business. The ideal candidate will be persistent, while respectful, and highly self-motivated to develop and further relationships, the brand, and the overall ofi eCommerce business.
Position Responsibilities
  • Act as a key contributor to the strategy of Olam eCommerce, in conjunction with eCommerce Manager.
  • Manage online pricing in a way that grows the business and supports Olam product lines.
  • Coordinate with internal and external suppliers to maintain stock position that supports the eCommerce business.
  • Work with internal and external stakeholders to identify and implement strategies to accelerate speed of delivery.
  • Own the merchandising of the site (SEO, search, content, attributes, etc.)
  • Monitor demand and analyze data to anticipate inventory problems and shortages and make recommendations for process improvements.
  • Identify and implement strategies to reduce cost and improve procedures of supply chain logistics.
  • Create an inventory management process to avoid stock outs and backorders.
  • Manage and analyze the flow of inventory for both internal and external suppliers to ensure all products are adequately stocked in various warehouse locations.
  • Leverage market trends to identify new product offerings.
  • In conjunction with the Procurement team, evaluate suppliers to expand our online offerings.
  • Recommend products to customer based on the product and application, as needed.
  • Report on traffic and conversion data. Advise marketing and sales on trends that can facilitate acquisition.
Position Requirements
  • Bachelor’s degree is required, preferred majors in Business, Management, or related studies.
  • A minimum of Five (5) years of eCommerce Merchandising experience is required.
  • Strong level of influence, persuasion, and negotiation skills are required.
  • Ability to communicate effectively with internal and external stakeholders, both written and verbal, are required.
  • Ability to effectively partner with multiple teams globally is required ability to navigate heavily matrixed environments is required.
  • Ability to work alone on a broad variety of projects with multiple competing demands is required.
  • Must have strong organizational skills.
  • Strong analytical and problem-solving skills are required.
  • Must be able to problem solve and handle multiple tasks effectively.
  • Ability to work in a fast-paced environment. 
  • Proven ability to exercise effective judgement, sensitivity, and creativity to changing needs and situations is required.
  • High level of integrity and trust with the ability to build trusted relationships is required.
  • Individual should have a proven track record of being action oriented with an ability to make timely decisions and act confidently with ambiguity.
  • Proficiency with Microsoft Suite, including but not limited to Excel, Outlook and Word, is required.
  • Ability and willingness to travel, up to 10% of the time is required.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 
Olam provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected] 
At Olam, we celebrate our diversity. Olam Americas Inc. is proud to be an equal opportunity workplace.