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Freight Pay and Claims Auditor

Location: Chicago, IL, United States

Job Function: Operations

Req Number: 261

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We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real. 

Position Summary 

The Freight Pay & Claims Auditor will provide leadership and knowledge in carrier invoice audit and payment process. The candidate will design processes to improve freight pay and claims operation. This position will be responsible for implementing solutions to improve business performance and achieve strategic goals for ofi freight pay and claims initiatives. The ideal candidate will be detail orientated, self-motivated, and possess strong communication skills.  They must be able to prioritize and execute multiple priorities and leverage their team to ensure success. 

Position Responsibilities 

  • Audits freight bills against freight inquiries. Reconciles statements and issues payment to vendors.
  • Checks all vouchers and obtains appropriate payment approval
  • Works closely with AP leadership team to reduce unnecessary rework
  • Provide feedback to Team Leaders related to inaccurate, misclassified content & billing adjustments
  • Ensure freight audits are timely and accurate utilizing ability to interpret tariffs and/or pricing agreements including contracts for all modes of transportation
  • Possess knowledge of general accounting principles, creating daily and weekly reports
  • Investigate each claim by gathering information, conducting interviews, taking statements, conducting website research as needed, reviewing, and analyzing reports and related bills.
  • Track communications and follow ups with transportation providers during the claims process
  • Identify and communicate reoccurring operations errors to management when applicable
  • Ensure timely and effective freight pay and claims resolution
  • Provide outstanding customer service throughout every stage of the claims process
  • Responsible for ownership of month end accrual processes, month end close, and ensuring all freight expenses are properly identified paid and/or accrued in the correct fiscal period
  • Monitor and manage carrier invoice aging reports
  • Responsible for escalating and resolving invoice disputes and exceptions
  • Additional tasks as required

Position Requirements 

  • Bachelor’s Degree Required
  • Five (5) years of experience in freight pay and claims audit required  
  • Excellent interpersonal skills are required
  • Ability to work in a team atmosphere, and successfully collaborate with internal and external stakeholders is required
  • Ability to work in fast-paced environment with multiple competing priorities is required.
  • Ability to solve complex problems and present effective and efficient solutions in a clear and concise manner to management is required
  • Advanced Excel required
  • Tableau experience required

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected]

At ofi, we celebrate our diversity. Olam Americas Inc. is proud to be an equal opportunity workplace.