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Customer Support Specialist

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Location: Bolingbrook, IL, United States

Job Function: Sales

Req Number: 43

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We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.  



Position Summary:  

Reporting to the Customer Service Manager, the Customer Support Specialist will strive to expand our presence in many aspects of the industry and will help ofi continue to grow our business. ofi is looking for a highly motivated individual to support the business with all customer service components. The Customer Support Specialist will work to build, grow and maintain internal as well as external relationships, while providing sales support and supporting customer accounts from A-Z. This role will be responsible for overall account management, logistics and transportation planning, warehouse allocation, inventory management and reconciliation.  


Position Responsibilities:  

  • Fulfill all aspects of customer order processing including contract review, credit standing, product availability, freight coordination, freight pricing, processing fees and warehouse coordination to ensure order fulfillment within specified timeframes.
  • Maintain third-party warehouse order assignments and logistics relationships.
  • Complete customer order invoicing and distribution of invoices.
  • Provide requested documentation for customers through appropriate communication methods (email, mail, with shipment) as well as complete export documentation and procedures when required for non-US customers.
  • Assist with customer inquiries regarding complaints, product information, pricing information and product development referrals.
  • Process customer returns and product claims including replacement orders with internal and external parties.
  • Arrange internal product transfers and sample orders to customers.
  • Compile weekly shipment reports for management.
  • Perform other duties as assigned.



Position Requirements:  

  • High school diploma is required, some college is preferred.
  • Two (2) years of relevant customer service experience is required. Experience working in the food or ingredient industry is highly preferred.
  • Advanced knowledge of Microsoft Office, including Word, Excel and Outlook, are required.
  • Advanced knowledge of processing orders through a formalized computer application outside of Microsoft products is required.
  • Excellent communication, both verbal and written, interpersonal skills and organizational skills are required.
  • Ability to prioritize and multitask effectively is required. Ideal candidate will be able to work in stressful situations while using critical thinking skills to resolve and prevent issues.
  • Ability to work with flexibility and with little instruction is required.
  • Experience dealing with food ingredients, export shipments, and manufacturing environments are highly preferred.
  • Previous work experience in an international environment is preferred.
  • SAP experience is preferred.


Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.  



ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected]  



At ofi, we celebrate our diversity. Olam Americas Inc. is proud to be an equal opportunity workplace.